The Unifier team uses ServiceNow to manage all support requests. A request may be to resolve a specific error/issue, update project-related attributes, training requests, process improvement ideas, or feedback. To ensure your request is routed to the correct support group, email to the appropriate address llisted below.

Campus Users – [email protected]

Health Users – [email protected]

When submitting your request please follow these best practices:

• Provide a short but specific subject line that indicates the project and/or process
• Include project number(s), record numbers, and specific error message(s), when available.
• Provide as much detail in your message as possible to understand the request
• Include screenshots as email attachments if possible/appropriate
• Only send to the appropriate support email address on the TO: line and do not include other email addresses on either the TO: or CC: line.  (when others reply all back to a message, this ends up creating multiple requests for the same issue)
• If you need to follow up on a request, reply back to the notification email and do not alter the subject line. Alternatively you can monitor your requests directly through ServiceNow on the View My Tickets page.