The Unifier team uses ServiceNow to manage all support requests. A request may be to resolve a specific error/issue, update project-related attributes, training requests, process improvement ideas, or feedback. To ensure your request is routed to the correct support group, email to the appropriate address llisted below.

Campus Users – [email protected]

Health Users – [email protected]

When submitting your request please follow these best practices:

• Provide a short but specific subject line that indicates the project and/or process
• Include project number(s), record numbers, and specific error message(s), when available.
• Provide as much detail in your message as possible to understand the request
• Include screenshots as email attachments if possible/appropriate
• Only send to the appropriate support email address on the TO: line and do not include other email addresses on either the TO: or CC: line.  (when others reply all back to a message, this ends up creating multiple requests for the same issue)
• If you need to follow up on a request, reply back to the notification email and do not alter the subject line. Alternatively you can monitor your requests directly through ServiceNow on the View My Tickets page.

Unifier is a cloud-based project management system and is used by Campus Design and Construction, Health Design and Construction and Health Major Projects to track and manage capital projects.

System access is provided for authorized UCSF Staff and affilates.

How do I get support for Unifier?

The Comprehensive Parnassus Heights Plan outlines a bold vision for transforming the campus over the next several decades, to provide a welcoming, state-of-the-art environment where our people can do their best work across research, patient care, and education. Planning to re-envision and revitalize the Parnassus Heights campus coincides with and will complement UCSF Health’s Strategic and Site Planning initiative to build a new, world-class hospital on the 107-acre campus.