Frequently Asked Questions about UCSF Real Estate Services.
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Get & Manage Space
Unifier is a cloud-based project management system and is used by Campus Design and Construction, Health Design and Construction and Health Major Projects to track and manage capital projects.
System access is provided for authorized UCSF Staff and affilates.
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Related Topics:Business Intelligence, Construction, Data, Projects
Training resoruces for Archibus, UCSF's space management system, are available on the Space website.
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Related Topics:Document Retention
The Unifier team uses ServiceNow to manage all support requests. A request may be to resolve a specific error/issue, update project-related attributes, training requests, process improvement ideas, or feedback. To ensure your request is routed to the correct support group, email to the appropriate address llisted below.
Campus Users – [email protected]
Health Users – [email protected]
When submitting your request please follow these best practices:
- Provide a short but specific subject line that indicates the project and/or process
- Include project number(s), record numbers, and specific error message(s), when available.
- Provide as much detail in your message as possible to understand the request
- Include screenshots as email attachments if possible/appropriate
- Only send to the appropriate support email address on the TO: line and do not include other email addresses on either the TO: or CC: line. (when others reply all back to a message, this ends up creating multiple requests for the same issue)
- If you need to follow up on a request, reply back to the notification email and do not alter the subject line. Alternatively you can monitor your requests directly through ServiceNow on the View My Tickets page.
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Related Topics:Business Intelligence, Data
Archibus is UCSF's Space Management System. It is used for the coding and classification of space and its attributes such as space assignment and occupancy. The Space Analytics team in Business Intelligence is responsible for the UCSF Campus data management of more than 7 million square feet of UCSF space. The team maintains the space database record at UCSF, working with campus departments and partnering across UCSF Real Estate to ensure graphical consistency with the space inventory and the overall accuracy of campus space records. The team also coordinates with and reports to the University of California Office of the President.
Learn more about Archibus on the Space website. To contact the Space Analytics team, please email [email protected].
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All requests for new signage need to go to Facilities first (Campus or Health).
- Health users can visit https://ucsf.service-now.com/fss/ to issue signage work orders.
- Campus users can visit MyFS.ucsf.edu.
Depending on the location, tickets will get assigned to different groups.
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Related Topics:Space
If you are a Coordinator in Archibus, log into Archibus and click on the Space Request Form. Complete the form and click on submit. Your request will be routed to your Control Point Strategist for review.
If you are not a Coordinator in Archibus, please contact the Space Coordinator in your department and they can complete the form for you. If you do not know who the Space Coordinator is for your department, please contact your Department Manager.
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Related Topics:Space
Build out a grid showing document type and storage location. Read more at https://space.ucsf.edu/archibus
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Related Topics:Document Retention
Plans & Reports
Floor plans and space data are available in Archibus Space Management System. Please contact the Space Analytics team for assistance at [email protected]. As-builts and other detailed drawings are available from the drawings archive.
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Related Topics:Floor plan, Maps
The Comprehensive Parnassus Heights Plan outlines a bold vision for transforming the campus over the next several decades, to provide a welcoming, state-of-the-art environment where our people can do their best work across research, patient care, and education. Planning to re-envision and revitalize the Parnassus Heights campus coincides with and will complement UCSF Health’s Strategic and Site Planning initiative to build a new, world-class hospital on the 107-acre campus.
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Related Topics:Comprehensive Parnassus Heights Plan (CPHP)
Read more at on our LRDP page. See also: https://campusplanning.ucsf.edu/what-we-do/physical-planning
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Building & Property Information
Archibus is UCSF's Space Management System. It is used for the coding and classification of space and its attributes such as space assignment and occupancy. The Space Analytics team in Business Intelligence is responsible for the UCSF Campus data management of more than 7 million square feet of UCSF space. The team maintains the space database record at UCSF, working with campus departments and partnering across UCSF Real Estate to ensure graphical consistency with the space inventory and the overall accuracy of campus space records. The team also coordinates with and reports to the University of California Office of the President.
Learn more about Archibus on the Space website. To contact the Space Analytics team, please email [email protected].
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Work with UCSF Real Estate
Both UCSF Health and UCSF Campus handle the procurement of design and construction services:
Consultants & Design Professionals
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Related Topics:Getting Started
Contracts website: https://contracts.ucsf.edu/contractors/index.cfm
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Design & Build a Project
Contracts website: https://contracts.ucsf.edu/contractors/index.cfm
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Related Topics:RFP/RFQ