UCSF’s innovative, collaborative approach to patient care, research and education spans disciplines across the life sciences, making it a world leader in scientific discovery and its translation to improving health.

Frequently Asked Questions (FAQ)

Below are a few frequently asked questions (FAQs) that relate to our most-used services at UCSF Real Estate. If you still have questions, please do not hesitate to contact us at [email protected].

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Get & Manage Space

How do I get a sign for my room/building?

What is Archibus?

Archibus is UCSF's Space Management System. It is used for the coding and classification of space and its attributes such as space assignment and occupancy. The Space Analytics team in Business Intelligence is responsible for the UCSF Campus data management of more than 7 million square feet of UCSF space. The team maintains the space database record at UCSF, working with campus departments and partnering across UCSF Real Estate to ensure graphical consistency with the space inventory and the overall accuracy of campus space records. The team also coordinates with and reports to the University of California Office of the President.

Learn more about Archibus on the Space website. To contact the Space Analytics team, please email [email protected].

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What is Unifier?

I need a place to store documents, where should they go?

How do I get training/support for Archibus?

How do I get support for Unifier?

The Unifier team uses ServiceNow to manage all support requests. A request may be to resolve a specific error/issue, update project-related attributes, training requests, process improvement ideas, or feedback. To ensure your request is routed to the correct support group, email to the appropriate address llisted below.

Campus Users – [email protected]

Health Users – [email protected]

When submitting your request please follow these best practices:

Provide a short but specific subject line that indicates the project and/or process
Include project number(s), record numbers, and specific error message(s), when available.
Provide as much detail in your message as possible to understand the request
Include screenshots as email attachments if possible/appropriate
Only send to the appropriate support email address on the TO: line and do not include other email addresses on either the TO: or CC: line. (when others reply all back to a message, this ends up creating multiple requests for the same issue)
If you need to follow up on a request, reply back to the notification email and do not alter the subject line. Alternatively you can monitor your requests directly through ServiceNow on the View My Tickets page.

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Related Topics:Business Intelligence, Data

How do I ask for new space?

If you are a Coordinator in Archibus, log into Archibus and click on the Space Request Form. Complete the form and click on submit. Your request will be routed to your Control Point Strategist for review.

If you are not a Coordinator in Archibus, please contact the Space Coordinator in your department and they can complete the form for you. If you do not know who the Space Coordinator is for your department, please contact your Department Manager.

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Related Topics:Space

Design & Build a Project

Are there any RFPs or RFQs out?

Work with UCSF Real Estate

Are there any RFPs or RFQs out?

What projects are out to bid?

Building & Property Information

What is Archibus?

Archibus is UCSF's Space Management System. It is used for the coding and classification of space and its attributes such as space assignment and occupancy. The Space Analytics team in Business Intelligence is responsible for the UCSF Campus data management of more than 7 million square feet of UCSF space. The team maintains the space database record at UCSF, working with campus departments and partnering across UCSF Real Estate to ensure graphical consistency with the space inventory and the overall accuracy of campus space records. The team also coordinates with and reports to the University of California Office of the President.

Learn more about Archibus on the Space website. To contact the Space Analytics team, please email [email protected].

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Plans & Reports

Where can I find a floor plan of my office?

What is the Comprehensive Parnassus Heights Plan (CPHP)?

The Comprehensive Parnassus Heights Plan outlines a bold vision for transforming the campus over the next several decades, to provide a welcoming, state-of-the-art environment where our people can do their best work across research, patient care, and education. Planning to re-envision and revitalize the Parnassus Heights campus coincides with and will complement UCSF Health’s Strategic and Site Planning initiative to build a new, world-class hospital on the 107-acre campus.

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Related Topics:Comprehensive Parnassus Heights Plan (CPHP)

What is the Long Range Development Plan?